Customer Success Guru (GBP 22-25k, With Stock Options, Work Remotely)

Remote · United Kingdom

Description

Location: Remote (work from anywhere in the EEA)

Type: Full time


Meet The Guru:

Resource Guru is a leading online team calendar and leave management app. We’re changing the way teams manage their time. We have customers from over 150 countries around the world including Apple, NASA, Uber, Ogilvy, Deloitte, Yahoo! and the NHS. They all trust Resource Guru to handle one of their most precious assets - their people’s time. Resource Guru was founded in 2011 in London and is backed by one of the world’s leading VCs, Index Ventures. Visit https://resourceguruapp.com for more.

We are a small, remote team with employees in the UK, Europe and South Africa. The successful candidate for this role can work remotely from anywhere in the European Economic Area. We live in Slack, have daily video standups and some of us like to meet up occasionally to work together from coworking spaces. We will also be happy to pay for coworking space near you if you need it. We’re a friendly team and like to think of ourselves as a family :)

In Brief:

We like our customers to smile when they think of Resource Guru :) We think of customer service as an opportunity to engage with our customers, and wherever possible convert them into brand advocates. Your main role is to make that happen. As well as supporting existing customers, you’ll be dealing with enquiries from potential customers too. You’ll usually be speaking to people via email, but you’ll also be hosting online demos and will occasionally need to jump on the phone.

You’ll help to troubleshoot any technical issues our customers face - whether they’re struggling to change their password, or they’ve reported a bug which needs investigating by our engineers. And because we’re a small startup, you may also be asked to help out in various other areas too.

We are looking for a radiator, not a drain. Someone who can empathise with others, is passionate about technology, is level headed and has a pragmatic approach to problem solving.


What You’ll Be Doing:

Requirements

What We’re Looking For

These Would Be A Bonus:

Benefits

What We’re Offering

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